The speaker | instructor
The speaker has been operating as a trainer and consultant in the field of holistic and targeted communication since the end of the 90s.
Both various courses of study and training, as well as the operational use in the area of ‘‘targeted communication‘‘ contributed to the fact,
that he was able to create methodical and purpose-oriented training concepts.
He has mostly dealt with
Cognitive psychology
Intercultural psychology
Social psychology
Personality psychology
Industrial or organizational psychology and
Counseling psychology
He trains and sensitizes staff in both, the private and official sectors, in professional topics such as:
Body language
Emotional control
De-escalation and conflict management
Negotiation strategies
Risk and crisis management
Sales promotion
International deployment / intercultural barriers
Self-knowledge / self-assertion
In addition, he creates individual programs tailored to the needs and goals of the client.
Coaching | Seminars
On request you will receive information and offers about listed as well as individual coaching and seminars.
Individual seminars and individual training are also offered.
The training or coaching and seminars can be offered and carried out both in our own premises and as in-house training courses.
Communication | Body language
Communication is the basis of every human relationship.
The conveyance of information of different nature, via several communication channels, happens both consciously and unconsciously.
Emotions play a very important role, because just as we feel, so we also communicate, verbally or non-verbally.
Body language does not lie, always rushes ahead of the rational action and conveys our emotions,
sensations and intensions to the interlocutor, even to the entire environment.
Those who are able to recognize and control the emotions of themselves and those of the other person,
as well as to master and use their own body language (posture, gestures, facial expressions, micro-expressions),
those are also capable of mastering very simple to very complex situations, disputes and negotiations of all kinds, equally competently.
This leads to goals being achieved better, faster and thus more efficiently.
Emotional control
We are exposed to a multitude of potentially arousing stimuli every day.
The emotional part of the brain reacts to any information that we perceive (consciously or unconsciously)
many times faster than the rational part.
Inappropriate, uncontrolled, or even extreme emotional responses to such stimuli can seriously affect everyone's social life.
Those who are emotionally improperly regulated, act and react mostly irrationally,
deviate from set goals and become socially incompetent in the long run.
The private as well as the professional life, lose massively in quality and consequently in importance.
Those who are able to perceive and regulate their own emotions and the emotions of other people,
are also able to control situations decisively.
De-escalation and conflict management
In interpersonal communication, in which interests of all kinds are represented,
conflicts of opinion can easily arise.
These differences of opinion can be motivated personally, financially, politically or even religiously.
To be able to objectively identify the problem,
to be able to correctly assess the emotions and interests of those involved,
to be able to competently adapt the type of communication through targeted body language and behavioral patterns,
as well as being able to use techniques from crisis intervention methodically,
are just some of the most important building blocks, to have a conflict-solving and thus de-escalating effect.
A skilled communications expert is able to defuse critical situations and turn them into successful negotiations.
Negotiation strategies
The content-related and mental preparation, the perception of oneself and others, the emotional control,
the targeted promotion of commonalities as well as the ‘‘diplomatically skillful‘‘ balancing of conflicts of interests
and the ability to coordinate conversations, are an important part of negotiations of all kinds.
You are only really convincing when, what is said (the verbal as well as the paraverbal- meaning content, rhythm, volume,
speaking speed, pitch, color of the voice) and the body language signals match.
Perceiving signals from holistic body language during negotiations and interpreting them correctly,
is at least on a par with careful planning and good reasoning.
Successful negotiations are those that, when they are concluded, are described as successful by all parties involved.
Regardless of whether everyone or only a part has achieved their goal!
Risk and Crisis Management
Any decision made by decision makers in a private or public sector organization,
requires an evaluation and assessment of the risks involved.
Risks can be minimized to a certain extent, but not completely eliminated.
If, despite careful risk management, something undesirable should occur, we speak of a crisis.
That is why everyone, who works in risk management must also be competently trained in the area of crisis management.
Crisis situations can escalate quickly and degenerate into confused, unpredictable ways.
Careful planning, de-escalating action, methodical approach, as well as rationally necessary actions and reactions
are only part of what makes an expert in the field of risk and crisis management.
Sales training | Sales promotion
The success of any salesperson begins with a well-founded strategy for sales talks
as well as with the identification of information about the target person / target group.
This allows you to prepare for an upcoming sales / distribution meeting individually.
The first impression and the first personal conversation, with the initial small talk
are already the first pillars for a potential trusting business relationship.
In addition to holistic communication (verbal, paraverbal, non-verbal), solid preparation,
including needs assessment and target definition, as well as confident conversation are extremely important
in order to be able to build a lasting relationship with new and existing customers.
Conversation management techniques adapted to types of byers, emotional perception and control, active listening,
persuasion and argumentation strategies, as well as skilled handling of interlocutors
are just some of the tools of holistic sales communication and sales psychology,
which give every salesperson / manager more self-confidence and a confident demeanor, appropriate to the types of buyer.
The consequences are, more efficient and better results.
International use / intercultural barriers
The exchange between people of different origins,
religions and political affiliations can take place in various areas of life and for various reasons.
Some have business backgrounds, others take place for political / diplomatic reasons
and some others arise in everyday life or at work, at school, with friends or on vacation.
This "strangeness" and "difference" among each other is perceived both emotionally and rationally.
In both verbal and non-verbal communication, cultural differences such as labels, manners and customs must be taken into account.
Stereotypical and prejudiced attitudes flow into it, statements and actions can be misinterpreted
and can thus influence the establishment of contact.
The importance of identifying the interlocutor, is of great importance for the course
as well as for the successful achievement of the conversation goal.
When sending a message, it is not so much a matter of how the sender of the message meant it, but how the recipient understands it.
Self-knowledge / self-assertion
In private as well as in the work environment, different ideas and interests often come together.
If you fail to represent your point of view, you, your competencies and your potential become invisible.
This affects both professional areas and personal interests.
In self-assertion coaching, you will learn how to express your point of view, without creating conflicts.
And should conflicts arise or have already arisen, the other person or the situation will be methodically and consistently steered and influenced.
Dealing with the environment with respect is very important,
but it is much more important to gain the necessary level of respect for the own person!
For questions about courses, seminars and membership, you can use our contact form directly,
or write to us at the email address info@dojo-aoc.com